Who we are
At CycleLuv, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you interact with our Facebook ads, sign up for our services, or engage with our website and social media platforms. By interacting with our Facebook ads, signing up for our services, or using our website, you consent to the terms of this Privacy Policy.
Information We Collect
When you interact with our Facebook ads, sign up for classes, or engage with our website, we may collect the following types of personal information:
Health-Related Information: In some cases, we may collect information related to your fitness and health needs to better personalize our services (e.g., medical conditions or fitness goals).
Contact Information: This includes your name, email address, phone number, and any other contact details you provide when filling out forms, subscribing to our newsletter, or booking classes through our online system (powered by Mindbody).
Usage and Engagement Data: We collect data about how you interact with our ads and website, including pages you visit, ads you click, time spent on the site, and your interactions with social media content.
Demographic Information: This may include your age, gender, and location to help us target relevant services and promotions.
Payment Information: If you sign up for classes or purchase products, we may collect payment details through secure payment processors (via Mindbody).
How We Use Your Information
We use the information we collect for the following purposes:
For Legal and Regulatory Purposes: We may use your information to comply with legal obligations or resolve disputes.
To Contact You: We use your contact information to send you updates, promotions, reminders, and other communications about our services, events, and special offers. You may receive text messages (SMS) as part of our communication efforts. By providing your phone number, you consent to receive text messages from us.
To Process Your Transactions: We use payment information to process payments for classes, memberships, and products, which are handled securely through Mindbody.
To Improve Our Services: We analyze engagement and usage data to enhance our services, optimize our advertising strategies, and provide personalized recommendations.
To Provide Customer Support: We use your contact information to respond to inquiries, support requests, and assist you with any issues related to our services.
Sharing Your Information
We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers, including:
- Mindbody: We use Mindbody to manage our class bookings, memberships, and payment processing. Mindbody collects and processes your data in accordance with its own privacy policy, which can be reviewed here: Mindbody Privacy Policy.
- Facebook: To help us target relevant ads and analyze how users interact with our Facebook ads and content.
- Payment Processors: To process transactions related to class bookings and other services.
- Service Providers: We may share your information with third-party vendors that help us with operations such as email marketing, customer service, analytics, and website hosting.
- Legal Requirements: We may disclose your information if required to do so by law, or if it is necessary to protect our rights, your safety, or the safety of others.
These third parties are obligated to protect your personal data and can only use it for purposes related to the services they provide on our behalf.
Your Rights and Choices
As a user of our services, you have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: If your personal information is incorrect or incomplete, you can request that we update or correct it.
- Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly. You can also opt out of receiving text messages at any time by replying “STOP” to any message.
- Deletion: You can request the deletion of your personal data, subject to certain legal obligations and retention periods.
- Cookies and Tracking: You can manage or disable cookies through your browser settings. Please note that some features of our website or services may not work properly if you disable cookies.
To exercise any of these rights, please contact us at info@cycleluv.com
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Facebook Ads and Tracking
We use Facebook Ads to reach potential customers. Facebook collects certain information when you engage with our ads, including data related to your Facebook profile and interactions. This helps us target our ads more effectively and measure the success of our campaigns.
- You can manage your Facebook ad preferences and opt-out of personalized ads through your Facebook account settings.
Text Messaging (SMS) and Communication
When you provide your phone number, you consent to receive text messages (SMS) from us related to your class bookings, reminders, promotional offers, and customer service. You may receive messages such as:
- Class reminders
- Special offers and promotions
- Important updates about your account or services
Message frequency will vary. The Company reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages.
Message and data rates may apply. Please check with your mobile carrier for details about your pricing plan and the charges for sending and receiving text messages. You are solely responsible for any costs related to or associated with your receipt of text messages.
You can opt out of receiving these messages at any time by replying “STOP” to any text you receive. Message and data rates may apply.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes to how we handle your personal information, we will notify you through our website or other communication channels. Please review this policy periodically for the latest updates. The date at the top of this policy indicates the most recent revision.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
CycleLuv
103 Loudoun Street downstairs SW, Leesburg, VA 20175
info@cycleluv.com
703-431-0347
Thank you for trusting CycleLuv with your personal information. We are committed to protecting your privacy and providing a secure, enjoyable experience as you engage with our services.